“Train people well enough so they can leave, treat them well enough so they don’t want to.” — Sir Richard Branson, founder of Virgin Hotels
“Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.” — César Ritz, King of luxury hotels, Ritz-Carlton
“Keep your egos in check, and let the people who work for you shine. Because they’re the people who know our customers best, the people we depend on to lead the way. It’s no longer ‘Do as I say.’ It’s ‘Do as I do.” — Isadore Sharp
